A Multivariate Analysis of the Efficacy of Management Development Programs Conducted in Luxury Hotels of Bangladesh

Abstract

Management Development Program (MDP) has not been a serious focus in hotel industry in many countries despite their emphasis on skilled management in tourism and hospitality sector. This study aims to explore the effectiveness of the MDP in Bangladesh where tourism is a major source of employment. Data were collected from the mid-level managers of 36 star-rated luxury residential hotels. Exploratory Factor Analysis was used to identify the most effective determinants of MDP and to rank them based on their loading values. Four factors of MDP namely Organizational Development, Leadership Development, Individual Motivation, and People Management were revealed. MDP of the sample hotels were found very effective in developing self-management ability and rising moral of the employees. However, improvement of innovation and creative skills is suggested through promoting a collaborative culture. Research work on MDP is not very common in the residential hotel industry and is also rare in the tourism context of the developing country Bangladesh. This paper helps to fill the gap.