Volume 02, Issue 01: December, 2019
Permanent URI for this collectionhttp://dspace.ciu.edu.bd:4000/handle/123456789/22
Browse
Search Results
Item Service Quality Dimensions Shaping Customer Satisfaction in the Hotel Industry of Bangladesh: A Study in Chattogram(CIU Journal, 2019-12-01) Rashid Ahmed Chowdhury 1, Rahat Bari Tooheen 2Bangladesh is an emerging economy and Chattogram is the most important city considering its economic contribution to the nation, and as such, it is not at all surprising that Chattogram is considered the ‘Commercial Capital’ of Bangladesh. This paper accentuates on the hotel industry of Chattogram and attempts to uncover the role of service quality elements in shaping tourist/customer satisfaction in the hotel industry. Keeping this objective in mind, three different star-category hotels have been selected including Hotel Agrabad, Peninsula, and Radisson Blu Chattogram Bay View. The focus of the study has been confined to unveiling the customer/guest/tourist perception of the service quality provided by the selected hotels. Mean and Gap Analysis have been measured for each of the selected hotels to reveal the guest / customer perception of five service quality dimensions (tangibles, reliability, assurance, responsiveness, and empathy). Based on the observations, a number of measures have been recommended for the hotels to improve their service quality.Item American Policy towards the Bangladesh Liberation War: A Brief Review(CIU Journal, 2019-12-01) Mahmudul Huque 1This paper is an attempt to analyze the United States of America’s policy towards the liberation war of Bangladesh during 1971. For doing that, this paper mainly focuses on the policy approach applied by the then two most powerful diplomats, President Richard M. Nixon and his National Security Advisor Henry A. Kissinger, of the United States of America. The information used in this paper largely comes from the documents of two volumes of the Foreign Relations of the United States (FRUS) series published by the US State Department. It was found that the Americans’ influence was very pro-Pakistani and against the split of East Pakistan because they did not want the birth of another independent state in the Soviet Union sphere. However, it failed to produce any impact on the emergence of Bangladesh as an independent state other than creating panic for a while and prolonging the war of liberation for a couple of days.